Payment Policy
Welcome to Rake Society. We aim to provide a secure and seamless shopping experience for all our customers. This Payment Policy outlines the available payment methods, processing details, and other important information related to payments made on https://rakesociety.com/.
1. Accepted Payment Methods
We accept the following major payment options to make your shopping experience simple and convenient:
- Visa
- Mastercard
- American Express
All transactions are processed in Hong Kong Dollars (HKD).
2. Secure Payment Processing
Your payment security is our top priority. All online transactions made through our website are processed securely using encrypted payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard).
Rake Society does not store, process, or have access to your complete credit or debit card details. All sensitive information is handled exclusively by our trusted third-party payment processors to ensure your financial safety.
3. Payment Authorization
When you place an order, your chosen payment method will be authorized for the total purchase amount. The payment will only be captured once your order is confirmed and ready for processing.
If your payment cannot be verified or authorized, we reserve the right to cancel your order or request an alternative payment method.
4. Currency and Pricing
All product prices displayed on our website are listed in Hong Kong Dollars (HKD) and include applicable taxes, unless otherwise stated.
We reserve the right to update prices, promotions, and product availability without prior notice. Any price changes will not affect confirmed orders that have already been placed.
5. Payment Confirmation
After successfully completing your payment, you will receive an order confirmation email containing your order details and payment summary.
Please ensure that the billing information provided matches your payment method to prevent delays in order processing.
6. Failed or Declined Payments
If your payment is declined or fails to process, please:
- Verify your card details are entered correctly.
- Ensure sufficient funds are available.
- Contact your card issuer for assistance.
If the issue persists, contact us at info@rakesociety.com and we’ll be happy to assist.
7. Fraud Prevention
To protect both our customers and our business, all payments are subject to verification checks. If any suspicious activity is detected, we may temporarily hold or cancel an order until the transaction is verified.
We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized use, or violation of our Terms of Service.
8. Refunds
Refunds, when applicable, will be processed to the original payment method used for the purchase.
Once your return is approved, please allow up to 10 business days for the refund to be reflected in your account, depending on your bank or card issuer’s policies.
For more information on refunds and returns, please refer to our Return and Refund Policy
9. Contact Information
If you have any questions about payments or need assistance with a transaction, please contact us:
Company Name: FWM LIMITED
Comapny Number: 78443604
Comapny Address: Flat 5, 4/F, Won Hing Building,
74–78 Stanley Street, Central, Hong Kong
Business Name: Rake Society
Phone: +44 7577 318075
E-mail: info@rakesociety.com
Business Hours:
Mon - Fri | 09:00 AM - 06:00 PM